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Privacy Policy

INTERNET PRIVACY POLICY OVERVIEW
This privacy policy has been compiled to better serve those who are concerned with how their 'Personal Identifiable Information' (PII) is being used online.    Please read Alpha Insurance and Surety Company, Inc.   privacy  policy  carefully,  to get  a  clear understanding of  how we  collect,  use,  protect  or  otherwise handle your Personal Identifiable Information  in  accordance  with  our  website  and in accordance under Philippine Data Privacy Act of 2012 (Republic Act No. 10173).

ALPHA Insurance and Surety Company, Inc. contains copyrighted  properties  such  as  trade name  and  trademark.  Some materials  or  information  provided   on  this  website  like  corporate  governance  may  be  changed  by  ALPHA Insurance and Surety Company, Inc. at any time, without prior notice.

Alpha  Insurance  &  Surety  Company,  Inc.  respects  your  privacy.    We  take  our obligation  for  Policy  holders  like  you  who have trusted us for over 16 years very seriously  to safeguard  and secure  your  personal information.

OFFERING MOTOR CAR INSURANCE POLICY ONLINE
Effective  August 1, 2016,  alphainsurance.com.ph  website is offering a  Motor Car Insurance Policy online.  Alpha  Insurance  and  Surety  Company,  Inc.  has  been authorized under (No.) 2016/13-R by  Insurance Commission (IC)  to  transact this class of business  above  mentioned  until  December 31, 2018,   and  was   doing business   with  this  kind   since   September of 1999.  Computation  of  the  gross premium  generated by the system to be offered to client is basing from vehicle fair market value and the tariff rate specified by the PIRA and IC plus taxes.

CUSTOMER CHARTER
When ordering or registering on our website, as appropriate,  you may be asked  to enter  your   Motor Car  details,   Name,   Email Address,  Phone Number,  Address, Nationality, Gender, Birth Date, Marital Status and Birthplace. We collect information from you when you place an order, fill out a form, use live chat, file a claim online or  enter  information on our website.  We may  use  the  information  we collected  from you  when  you  register  or make  a  purchase,  to quickly process  your  transaction. System  may  not  store your details  if you will not   confirm   to  the  accuracy  of  the information   you   supplied  by  ticking the checkbox before proceeding to the online purchase payment.   Once  all  details  are  confirmed,  you  will  be redirected to the secure   online   payment  server.    And  if  the   online   transaction   is   successfully processed   and   accepted  you  will  then  be  given  the  login credentials for you to access  your   policy   in   the   system.    Once  you   already  are  logged   on  to  the system using the provided credentials, you will then see your policy details, print the policy schedule and terms and conditions and receipt. In addition, you also can able to send message to the company if you need further  support  and  queries and even talk directly using the live chat interface.

INTERNET INSURANCE SECURITY ARRANGEMENTS AND POLICY
Our    website   is   scanned   on  a   regular    basis    for  security  holes  and  known vulnerabilities  in  order  to  make  your  visit  to  our  website as safe as possible.We restrict access to your Information to employees who we have determined need it in order  to  provide products or services to  you.  We train our employees to safeguard customer   information,   and   we  require   them   to  sign   confidentiality  and  non- disclosure   agreements.  We  maintain  strict  physical,  electronic,  and  procedural safeguards   to  protect  your   Information from unauthorized access by third parties. Your  personal  information  is  contained  behind secured networks. In addition,  all sensitive  information  you  supply  is  encrypted  via  Secure  Socket  Layer   (SSL) technology.  We  implement  a  variety  of  security measures when a user places an order,  submits, or accesses their information to maintain the safety of your personal information.   All  online  payment  transactions  are  processed  through a payment gateway provider and are not stored or processed on our servers.

ADDITIONAL INFORMATION FOR OUR INTERNET USERS
We  continuously  improve www.alphainsurance.com.ph website. We are interested in  how  visitors  use  our  website,  what  they like and dislike, and where they have problems.  We  may  gather  data  on  how  users  navigate our site so we can make www.alphainsurance.com.ph  website  an easy place to do business. Our tools may gather   data   such  as  what  browser  a  person  uses   or   even   what   pages are most popular.

We       use        cookies        to      improve       your        experience      while        using www.alphainsurance.com.ph.  Cookies  are  small  files  that   are   stored   on   your computer.   They  do  not  contain  any  personally identifiable information about you. They help us personalize your experience when you return to our website, and they are required for certain portions of our website.

Most browsers let you determine whether or not you accept our cookies. If you don't use cookies, you won't be able to use certain www.alphainsurance.com.ph features, such as the  "remember me"  function for policyholders that lets you store your User ID so you don't have to input it every time you log in from the same computer.

CHANGES TO THIS PRIVACY POLICY
We  may  modify  our  privacy  policy  from  time to  time.  The  most  recent version is always posted at www.alphainsurance.com.ph. Each of our policyholders receives a copy of our privacy policy at least once per year through accessing it posted on their login  account.  In  addition,  in  the  event  that  we  make a significant change to our privacy  practices,  we  will  send  a  revised copy of our privacy policy to each of our current policyholders.

WHAT TO DO IF YOU HAVE PRIVACY OR SECURITY CONCERNS

If you have concern about privacy policy or security at alphainsurance.com.ph, we want to  hear  about  it  by  email  at  concern@alphainsurance.com.ph.